Surgery news

Introducing Emma - Our New AI Phone Assistant

Congratulations Tae!

We would like to congratulate Tae on successfully completing her Dispensary Course. She is now a qualified Dispenser.

Tae will continue to work across both our Dispensary Team and Reception Team, and we are delighted to support her as she takes on this new role.

Introducing Abtrace

To help us provide more proactive care, our practice is now using Abtrace, a digital tool that works alongside our clinical systems to identify patients who may be due routine reviews, monitoring tests, vaccinations, or health checks.

This helps us contact patients at the right time and ensure that important care is not missed.

As part of this process, you may receive a text message inviting you to book an appointment or complete a review. Please be assured that these messages are genuine and have been sent on behalf of the practice.

If you receive a message, we encourage you to read it carefully and follow the instructions provided. If you are unsure whether a message is legitimate, please contact the practice and we will be happy to confirm it for you.

Using digital tools such as Abtrace helps us improve patient care, reduce delays, and make it easier for patients to access the reviews and monitoring they need.

Jess's Rule- Three Strikes and We Rethink

At our practice, we support Jess’s Rule, an important patient safety initiative that encourages healthcare professionals to pause, reflect, and reconsider when a patient presents multiple times with the same ongoing symptoms or concerns.

The principle is simple: if a patient contacts or attends healthcare services three times with the same symptoms, particularly if those symptoms persist, worsen, or remain unexplained, it is time to rethink.

The Three Rs of Jess’s Rule

Reflect Think back on what the patient has told us and consider what may have changed or been missed. Where appropriate, we will arrange follow-up and continuity of care. If previous consultations have been remote, a face-to-face assessment and physical examination may be considered.

Review Where uncertainty remains, we will review the case carefully, seek advice from colleagues if needed, and reassess for any warning signs or alternative diagnoses, regardless of the patient’s age or background.

Rethink If concerns persist, we will consider whether further investigations, specialist advice, or referral are required to ensure patients receive the right care at the right time.

What This Means for Patients

If you feel your symptoms are not improving, are worsening, or you remain concerned after previous consultations, please let us know. Your ongoing concerns are important, and we encourage you to seek further advice when needed.

Jess’s Rule helps ensure that persistent symptoms are given careful consideration and that opportunities for earlier diagnosis and treatment are not missed. Together, we can help improve patient safety and outcomes

Carers Coffee Morning – Bakewell Surgery

We warmly invite you to join our friendly Carers Coffee Morning at Bakewell Surgery.

Take a well-earned break, enjoy a free cuppa and delicious cake, and spend time with others who understand the caring role. This is a relaxed, informal space where you can chat, share experiences, and feel supported within your local community.

Whether you can stay for a short while or the full session, you’ll be very welcome.

10:00am – 12:00pm

Upcoming Dates:

• September 17th
• October 15th
• November 19th

How can the pharmacy help?

Pharmacists can offer advice on a range of illnesses, such as coughs, colds, sore throats, ear infections and aches and pains.

They can also give advice about medicines. This includes how to use your medicine, worries about side effects or any other questions you have.

If they cannot help you themselves, they can refer you to a GP or other health professional.

Conditions they can offer prescription medicine for are:

· impetigo (aged 1 year and over)

· infected insect bites (aged 1 year and over)

· earache (aged 1 to 17 years)

· sore throat (aged 5 years and over)

· sinusitis (aged 12 years and over)

· urinary tract infections (UTIs) (women aged 16 to 64 years)

· shingles (aged 18 years and over)

Patient Pod

We have a Patient Pod available at both Bakewell Surgery and Tideswell Surgery.

The Patient Pod allows you to quickly and easily check your:

· Height

· Weight

· Blood pressure

Your readings are automatically recorded and added directly to your medical record.

If you are unsure how to use the Patient Pod, please speak to a member of our reception team who will be happy to help.

Welcome Back

We are delighted to welcome back Dr Hannah Newton following her maternity leave.

We’re also pleased to share that Dr Newton is now one of our GP partners 🎉

She will be working across both sites as follows:
📍 Tuesdays – Tideswell
📍 Thursdays & Fridays – Bakewell

We’re very happy to have her back as part of the team and know many of our patients will be pleased to see her return 😊

New GP- Dr Rowan Chamberlain

We are delighted to announce that Dr. Rowan Chamberlain has joined our practice.

Dr. Chamberlain brings extensive experience as a GP and former GP Partner, and her expertise will be a valuable addition to our team.

We look forward to the contributions she will make in providing high-quality care to our patients.

QUEST

Once a month, on the second Wednesday (excluding August and December), our surgeries close for an afternoon of Quality Educational Study Time (QUEST).

On QUEST afternoons:

• Tideswell Surgery closes at 1:00 pm

• Bakewell Surgery closes at 1:30 pm

• Telephones remain open until 1:30 pm

Should you require medical help in this time please contact 111.

Use the NHS App for Messages

Did you know if you receive your messages through the NHS app this will not cost your GP practice money? This means there is more money available for patient care.  Under new rules, there are only two text messages per patient on the gp register per month funded; this means any other messages are charged directly to the practice.